Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a thorough sand-blasting and triple water cleaning process before painting. We use Dupont or Aksu powder, renowned for ensuring a beautiful, firm, and smooth finish resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how do you address this?
A: We ensure no defective products leave our factory through stringent quality inspections. If a problem arises, we guarantee resolution within 2 working days after receiving proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have parts in stock. However, customers must cover courier costs, which will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products typically last at least 10 years. We generally offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all types of partnership opportunities. Please email us for more details.
7.Q: What is your post-sale service like?
A: We track shipments in real-time and provide timely feedback. Upon receiving the goods, our dedicated team conducts return visits. If issues arise, we respond within 2 working days.