| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Are the fences susceptible to rust?
A: To prevent rust, fences are sand-blasted and cleaned three times—water cleaning, parkerising, and water cleaning—before painting. We use top brands like Dupont or Aksu for the powder coating, ensuring a beautiful, firm, and smooth plastic layer that is UV-resistant and corrosion-proof.
3. Q: If the quality does not meet my expectations, how will you address the issue?
A: We ensure no defective products leave our factory by conducting stringent quality checks at every step, maintaining a defective rate of less than 0.1%. Should any issue arise, we guarantee resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have available parts in stock, but the courier cost must be covered by the customer. All sample costs will be refunded upon order placement.
5. Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, with a standard warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How do you handle after-sales service?
A: We provide real-time tracking of shipped goods and timely feedback. After delivery, our dedicated staff will follow up, and any issues will be addressed within 2 working days.
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