| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo a thorough sand-blasting and cleaning process: water cleaning, parkerising, and a final water cleaning. We use Dupont or Aksu powders, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you resolve the issue?
A: We ensure that no defective products leave our factory through strict quality inspections at every step, reducing the defect rate to less than 0.1%. If there is an issue, we guarantee a resolution within 2 working days after receiving proof of the defect via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers are responsible for courier costs, but all sample costs will be refunded after placing an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, and we typically offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: Once the goods are dispatched, we track them in real-time and provide timely feedback. After you receive the goods, our dedicated staff will follow up. If there is an issue, we will respond within 2 working days.
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