Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our comprehensive pre-painting process includes sandblasting and a three-step cleaning cycle: water cleaning, parkerising, and another water cleaning. We use premium powder brands like Dupont and Aksu to guarantee a smooth, beautiful, UV and corrosion-resistant finish.
3.Q: What if the product quality does not meet my expectations?
A: We enforce strict quality inspections at every step and ensure a defect rate below 0.1%. Should any issue arise, we guarantee resolution within 2 working days upon receiving your documented proof.
4.Q: What is your sample policy?
A: We provide samples if parts are in stock, but customers must cover courier costs. Sample costs are fully refundable upon order placement.
5.Q: What warranty do you provide for your fences?
A: Our fences are designed to last at least 10 years, with a typical warranty ranging from 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: What is your after-sales service like?
A: We provide real-time tracking of your shipment and offer timely feedback. After receiving the goods, our dedicated team will follow up. Any issues will be addressed within 2 working days.