Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, our fences undergo a meticulous sand-blasting and cleaning process which includes water cleaning, parkerising, and another round of water cleaning. We use premium powder from internationally renowned brands like Dupont or AkzoNobel to ensure a beautiful, firm, and smooth plastic layer that is both UV-resistant and corrosion-resistant.
3. Q: What if the quality does not meet my expectations?
A: We ensure no defective products leave our factory by performing strict quality inspections at each step, maintaining a defect rate of less than 0.1%. Should any issue arise, we will resolve it within 2 working days upon receipt of your photos or videos as proof.
4. Q: What is your sample policy?
A: We can provide samples if we have the parts in stock, though customers must cover the courier costs. All sample costs will be refunded after you place an order.
5. Q: What is the warranty period for your fence products?
A: Our products are built to last for at least 10 years. Typically, we offer a warranty period of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for further details.
7. Q: What is your after-sale service like?
A: After dispatch, we track the shipment in real-time and provide you with timely feedback. Post-delivery, our dedicated staff will conduct follow-ups. If any issues arise, we promise a response within 2 working days.