Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength throughout production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, each fence undergoes sand-blasting and triple cleaning: water cleaning, parkerising, and another water cleaning. We use high-quality powder from internationally renowned brands like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you address the issue?
A: We ensure that no defective products leave our factory through stringent quality checks at every step, maintaining a defect rate below 0.1%. Should any issue arise, we pledge to resolve it within 2 working days upon receiving proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have the parts in stock, but customers must cover courier costs. All sample costs will be refunded after placing an order.
5.Q: What warranty do you offer for your fence products?
A: Our products have a lifespan of at least 10 years, and we typically offer a 5 to 10-year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sale service?
A: We monitor the shipment in real-time and provide timely updates. After you receive the goods, a dedicated staff member will follow up. If any issues arise, we will respond within 2 working days.