| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, fences are sand-blasted and cleaned three times before painting: water cleaning, parkerising, and water cleaning. We use Dupont or Aksu powders, renowned for ensuring a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3. Q: If the quality does not meet my expectations, how do you address this issue?
A: We do not permit defective products to leave our factory, maintaining strict quality inspection at every step to keep the defect rate below 0.1%. If any problems arise, we will resolve them within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can supply samples if we have ready parts in stock, but customers must cover courier costs. All sample costs will be refunded after placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years, and we generally provide a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7. Q: How do you handle after-sales service?
A: We track shipments in real-time and provide timely feedback. After receiving the goods, our dedicated staff will follow up. If any issues arise, we will respond within 2 working days.
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