| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, the fences undergo a thorough sand-blasting and triple-cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powders from Dupont or Aksu, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you address the issue?
A: We ensure no defective products leave our factory through stringent quality inspections at every step, reducing the defective rate to under 0.1%. If any issue arises, we guarantee resolution within 2 working days upon receiving your pictures or video evidence.
4.Q. What is your sample policy?
A: We can provide samples if we have ready parts in stock; however, customers must cover the courier costs. The sample cost will be refunded after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years. Generally, we provide a 5-10 years guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: What about after-sales service?
A: After dispatching the goods, we will track them in real-time and provide you with timely updates. Once you receive the products, our dedicated staff will follow up with you. If any issues arise, we will respond within 2 working days.
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