After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
Hole Shape: | Square |
Frame Finishing: | PVC Coated |
Surface Treatment: | Galvanized,PVC Coated |
Samples: |
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Customization: |
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1. Q: Are the welding points prone to breaking?
A: Please rest assured. We test tensile strength throughout production.
2. Q: Do the fences rust easily?
A: To prevent rust, fences undergo a thorough cleaning process—water cleaning, parkerising, and another water cleaning—before painting. We use international brands Dupont or Aksu for powder coating to ensure a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3. Q: If quality doesn't meet my expectations, how is the issue resolved?
A: We ensure strict quality inspections at every step, aiming for a defect rate below 0.1%. If an issue arises, we guarantee resolution within 2 working days of receiving photo or video evidence.
4. Q: What is your sample policy?
A: Samples are available if we have ready parts in stock. Customers cover courier costs, but all sample costs are refunded upon order placement.
5. Q: What warranty does your company offer on fence products?
A: Our products have a lifespan of at least 10 years. Generally, we provide a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the goods in real-time after they are sent and provide timely feedback. Upon receipt, a dedicated staff member will follow up, and we guarantee a response to any issues within 2 working days.
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