Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, they do not. Each fence undergoes a meticulous sand-blasting and cleaning process before painting, including water cleaning, parkerising, and another water wash. We use top-tier powders from brands like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: How do you address quality concerns?
A: We pride ourselves on not allowing defective products to leave our factory. Stringent quality checks at every step ensure a defect rate of less than 0.1%. If an issue arises, we guarantee resolution within 2 working days after receiving proof via pictures or videos.
4. Q. What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier cost. All sample costs are refundable upon placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years. We typically offer a warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We offer real-time tracking of shipped goods and provide prompt feedback. After you receive the products, dedicated staff will conduct follow-up visits. Any issues will be addressed within 2 working days.