| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a meticulous three-step cleaning process: water cleaning, parkerising, and another round of water cleaning. We use top-tier powder brands like Dupont and Aksu to ensure the plastic layer is visually appealing, durable, and resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how will you address it?
A: First, we ensure that no defective products leave our factory through stringent quality inspections at every stage, keeping the defect rate below 0.1%. Should any issues arise, we guarantee resolution within 2 working days upon receiving your photo or video evidence.
4.Q: What is your sample policy?
A: We can provide samples if we have available stock, but customers must cover the courier costs. All sample costs will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our fences have a minimum lifespan of 10 years, typically with a 5-10 year warranty.
6.Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and feedback on your shipment. After delivery, our dedicated staff will conduct return visits. Any issues will be addressed within 2 working days.
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