| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: To prevent rust, the fences undergo sandblasting and a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use internationally renowned brands like Dupont or Aksu for powder coating, ensuring the plastic layer is beautiful, firm, smooth, and resistant to UV and corrosion.
3. Q: If the quality doesn't meet my expectations, what is the solution?
A: Firstly, no defective products are allowed to leave our factory. We conduct rigorous quality inspections at every step, ensuring a defect rate of less than 0.1%. However, if an issue arises, we guarantee to resolve it within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, though customers must cover courier costs. All sample costs are refunded after placing an order.
5. Q: What warranty does your company provide for the fence product?
A: Our products have a lifespan of at least 10 years, with a standard warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the shipment in real-time and provide timely updates. Once you receive the goods, our dedicated staff will follow up, and any issues will be addressed within 2 working days.
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