After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1. Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: No. Our fences go through a meticulous process of sand-blasting and triple cleaning before painting. We use Dupont or Aksu powder, renowned for their quality, to ensure a beautiful, firm, and smooth plastic layer that resists ultraviolet rays and corrosion.
3. Q: If the quality does not meet my expectations, how do you resolve the issue?
A: We ensure no defective products leave our factory, maintaining a defect rate below 0.1% through strict quality inspections. If an issue arises, we guarantee resolution within 2 working days after receiving your proof.
4. Q: What is your sample policy?
A: We provide samples if in stock, with courier costs covered by the customer. Sample costs are refunded after order placement.
5. Q: How long is the warranty for your fence products?
A: Our products have a lifespan of at least 10 years, with a typical warranty period of 5-10 years.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after dispatch. Post-receipt, our dedicated staff will follow up, and any issues will be addressed within 2 working days.