| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured. We conduct tensile strength tests during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, they do not. Before painting, our fences undergo three stages of cleaning: water cleaning, parkerising, and water cleaning. We use Dupont or Aksu powder, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality doesn't meet my expectations, what should I do?
A: Firstly, we ensure no defective products leave our factory through stringent quality checks at every stage, maintaining a defect rate below 0.1%. If an issue arises, we guarantee a resolution within two working days upon receiving photo or video proof.
4. Q: What is your sample policy?
A: We can provide samples if we have the parts in stock. However, the customer is responsible for courier costs. All sample costs will be refunded after you place an order.
5. Q: What is the warranty period for your fence products?
A: Our products have a minimum lifespan of 10 years. Typically, we offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of collaboration. Please email us for more details.
7. Q: How do you handle after-sales service?
A: We provide real-time tracking and feedback once the goods are dispatched. After you receive the goods, our dedicated staff will conduct follow-up visits. If there are any issues, we will respond within two working days.
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