Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily breakable?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: We take extensive measures to prevent rust. The fences are sand-blasted and cleaned three times before painting. We use high-quality powder coatings from renowned brands like Dupont and Aksu, ensuring a beautiful, firm, and smooth finish that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you resolve the issue?
A: We ensure no defective products leave our factory through strict quality control, maintaining a defective rate below 0.1%. However, if a problem arises, we will resolve it within 2 working days after receiving your proof in the form of pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have them in stock. Customers need to cover the courier costs. All sample costs will be refunded after placing an order.
5.Q: What is the warranty duration for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We provide real-time tracking of shipped goods and timely feedback. After you receive the goods, our dedicated staff will follow up. If any issues arise, we will respond within 2 working days.