After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1.Q: Are the welding points easily broken?
A: Please rest assured; we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: No, they do not. Before painting, the fences are sand-blasted and cleaned three times: water cleaning, parkerising, and water cleaning again. We use high-quality powders from international brands like Dupont and Aksu to ensure a beautiful, firm, and smooth plastic layer. The surface is resistant to UV and corrosion.
3.Q: What if the product quality does not meet my expectations?
A: First, we ensure no defective products leave our factory through strict quality inspection at every step, maintaining a defect rate of less than 0.1%. Should any issue arise, we guarantee to resolve it within 2 working days upon receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: If we have ready parts in stock, we can supply samples. However, customers need to cover the courier costs. All sample costs will be refunded once you place an order.
5.Q: How long is the warranty for your fence products?
A: Our fences can last at least 10 years, and we typically provide a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We welcome all kinds of cooperation. Please email us for more detailed information.
7.Q: How is your after-sales service?
A: We track the goods in real-time after dispatch and provide timely feedback. Once you receive the goods, our dedicated staff will follow up. Should any issues arise, we will respond within 2 working days.