Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, the fences undergo a thorough sand-blasting and cleaning process before painting. The powder coating we use is from internationally renowned brands such as Dupont or Akzo, ensuring a beautiful, firm, and smooth plastic layer that resists UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how will you resolve it?
A: We do not allow defective products to leave our factory. We conduct strict quality inspections at every step, reducing the defect rate to less than 0.1%. If any issues arise, we guarantee to resolve them within 2 working days after receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier cost. All sample costs will be refunded upon placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last for at least 10 years, with a typical warranty period of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the goods in real time and provide timely feedback. After you receive the goods, our dedicated staff will conduct return visits. If any issues arise, we will respond within 2 working days.