| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo thorough sand-blasting and a triple cleaning process (water cleaning, parkerising, and another water cleaning) before painting. We use top-quality powders from brands like Dupont and Aksu to ensure a beautiful, firm, smooth, and corrosion-resistant finish.
3. Q: What if the quality doesn’t meet my standards?
A: We have stringent quality control measures, ensuring a defect rate below 0.1%. If there's any issue, we'll resolve it within 2 working days once you provide proof through pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if the parts are in stock. However, customers must cover the courier cost. The sample cost will be refunded after placing an order.
5. Q: How long is your product warranty?
A: Our products last for at least 10 years, and we usually offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track the goods in real-time after shipment and provide timely feedback. Once you receive the goods, dedicated staff will follow up. If any issues arise, we will respond within 2 working days.
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