| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Before painting, the fences undergo a three-step cleaning process: water cleaning, parkerising, and water cleaning again. The powder used for coating is from internationally renowned brands, Dupont and AkzoNobel, ensuring a beautiful, firm, and smooth plastic layer resistant to ultraviolet rays and corrosion.
3. Q: If the quality doesn't meet my expectations, how will you address this issue?
A: First, we ensure no defective products leave our factory by conducting strict quality inspections at every step, maintaining a defective rate below 0.1%. However, should any issue arise, we guarantee resolution within 2 working days upon receiving your proof in the form of pictures or videos.
4. Q: What is your sample policy?
A: If we have parts in stock, we can supply samples. However, customers must cover the courier cost. All sample costs will be refunded after placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, and we typically offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: Once the goods are sent, we track them in real time and provide timely feedback. After you receive the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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