| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Please do not worry. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo a three-step cleaning process: water cleaning, parkerising, and water cleaning again. We use Dupont or Aksu powder, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality doesn't meet my expectations, how will you resolve this?
A: We ensure no defective products leave our factory through strict quality inspections at every step, reducing defective rates to less than 0.1%. If there are any issues, we guarantee a resolution within 2 working days after receiving your proof in pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have the parts in stock, but customers must cover the courier cost. The sample cost will be refunded after you place an order.
5.Q: How long is the warranty for your fence products?
A: Our products last for at least 10 years. Typically, we offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After dispatch, we track the shipment in real time and provide timely updates. Upon receiving the goods, our dedicated staff will follow up, and if there are any issues, we will respond within 2 working days.
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